At Artique Arc Collections, we want to ensure your satisfaction with every purchase. Our Refund and Returns Policy outlines the procedures for returning items and seeking refunds. Please read the following carefully to understand our policies.
1. 7 Days Refund Policy:
- Artique Arc Collections offers a 7-day refund policy for orders within India.
- If you are not satisfied with your purchase, please contact our customer support team within 7 days of receiving your order.
2. Eligibility for Refund:
- To be eligible for a refund, the item must be in its original condition and packaging.
- The item must be unused, undamaged, and free from any signs of wear.
3. Refund Process:
- Contact our customer support team at info@artiquearc.com within 7 days of receiving your order to initiate the refund process.
- Provide your order number, details of the item you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return shipping address.
4. Return Shipping:
- Customers are responsible for the cost of return shipping.
- Please use a trackable and insured shipping method to ensure the safe return of the item.
- Artique Arc Collections is not responsible for any lost or damaged items during the return shipping process.
5. Inspection and Refund Approval:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
- Refunds will be processed within 7 days of receiving the returned item.
- The refund will be issued to the original payment method used for the purchase.
6. Non-Refundable Items:
- Certain items may not be eligible for a refund, including personalized or custom-made items.
- Clearance or sale items are also non-refundable.
7. Cancellations:
- Orders can be canceled within 24 hours of placing the order.
- To cancel an order, please contact our customer support team with your order details.
8. Contact Information:
- For any refund or returns-related queries, please contact our customer support team at info@artiquearc.com.
Note: Artique Arc Collections reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review the policy periodically for any changes.
Thank you for choosing Artique Arc Collections. We value your satisfaction and are committed to providing a positive shopping experience.
Sincerely, Team Artique Arc Collections